Account Deletion Policy
Last Updated: 8 August 2026
How to Request Deletion
- Use the account deletion option inside the Caship app if available.
- Alternatively, email contact@caship.in from your registered email or include your registered mobile number with the subject Account Deletion Request.
Verification
Caship may verify your identity or account ownership before processing deletion to prevent unauthorized account removal.
Effect of Deletion
You may lose access to your Caship account, wallet view, merchant history, referral activity, plan privileges, support history, and unused Caship Coins or loyalty benefits.
Retention Exceptions
Caship may retain records where required for legal compliance, tax, accounting, dispute resolution, fraud prevention, security, payment gateway records, merchant transaction records, or legitimate business purposes permitted by law.
Processing Timeline
Caship will aim to process valid deletion requests within 7 business days where technically and legally possible. Complex requests, pending disputes, or verification issues may take longer.
Reactivation
Deleted accounts may not be recoverable. If you return to Caship later, you may need to create a new account and complete onboarding again.