Grievance Redressal

Raise your issue through the Help page, app support, WhatsApp 7303577447, or email contact@caship.in. Include registered mobile number, transaction ID, merchant name, screenshots, and a clear issue summary.

Caship will generally acknowledge support or grievance communications within a reasonable period after receiving complete information.

Caship may review account logs, transaction records, merchant confirmations, payment gateway status, app activity, policy terms, and documents submitted by the user or merchant.

Caship will aim to provide a resolution, clarification, rejection reason, or escalation route based on the nature of the issue and applicable policy.

Grievance Officer: Caship Grievance Officer.

Email: contact@caship.in.

Registered Office: 301, Level-3, LSC-06, Balaji Plaza, National Market, Bhera Enclave, Paschim Vihar, West District, New Delhi – 110087.