Cancellation & Refund
Last Updated: 8 August 2026
Digital-Service Nature
Caship provides digital access, platform tools, loyalty features, merchant visibility, campaign support, and related services. Once a plan or digital service is activated, refunds are limited and handled according to this policy.
General Rule
Payments made for activated plans, subscriptions, memberships, merchant packages, campaigns, or digital services are generally non-refundable unless expressly required by law or approved by Caship under an exception below.
Refund Exceptions
- Duplicate payment received for the same account and same plan.
- Payment debited but plan or service not activated due to a confirmed technical failure.
- Incorrect charge caused by Caship system error.
- Other cases approved by Caship after review.
Non-Refundable Cases
- Change of mind after activation.
- Partial use of plan benefits.
- Merchant campaign spend already initiated.
- Account suspension due to misuse, fraud, or policy breach.
- Benefits not earned because eligibility conditions were not met.
How to Request a Refund
Email contact@caship.in with registered mobile number, payment date, transaction ID, plan name, issue summary, and proof of payment.
Caship may request additional information before approving or rejecting the request.
Processing Timeline
Eligible approved refunds will generally be initiated within 7 to 10 business days, subject to payment gateway and bank timelines.
Chargebacks
Users and merchants should contact Caship support before initiating chargebacks. Fraudulent or abusive chargebacks may lead to account restriction.